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Call us for all your car needs! 330-764-3274

PARTS PLUS

CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

ASSOCIATIONS

  • IDENTIFIX
  • Parts Plus
  • ASE Master Technician
  • BBB Accredited Business
  • Greater Medina Chamber of Commerce
  • Car Care Aware

Testimonials

  • I just picked up my 1996 Ford Ranger after repairs there(clutch and ball joints). The staff was great! They repaired it quickly! They kept the car clean and the pricing was good too! The truck runs great! Thanks for the great job! I will definitely recommend them to everyone I know! THANKS AGAIN!
    -Chuck G.

  • These guys are awesome!!! Rob and his crew got me back on the road fast. My car broke down and they got it right in and fixed fast!
    -Robert S.

  • Rob and his crew are GREAT at diagnosis and repairs! I've been using Rob for more years than I can remember and I always walk away feeling good about the repair and the value. I now send my adult children to Rob. Fair pricing, trustworthy, good work.
    -T.A. Baker